Customer Management Archives - Page 8 of 9

04 Feb 22

What role does customer experience play in business?

“A happy and satisfied customer becomes a loyal customer.” In today’s situation, this adage holds true. In today’s competitive market, the customer, not the seller, wields all power. Customers can choose from a variety of options and make purchases on their own with the click of a button. As a result, it’s critical to provide the […]

27 Jan 22

Three Ways To Increase Employee Productivity In 2022

Employee engagement should be a top priority for businesses as they evaluate their financial ROI and strategize for future growth. Employers invariably focus their efforts on improving employee performance, but what about employee productivity? These ideas may be similar, but they are not the same. Employers who are successful strive for a golden combination of […]

18 Jan 22

Make a Safe Transition: Security Concerns When Returning to the Office

The way we work has never been more fluid. Companies have had to provide flexible access to company data and resources over the last year, but with restrictions lifted, these remote working practices are being phased out, and employees are returning to the office environment. Your cyber security may appear simple to those who have […]

06 Jan 22

Data Safety Tips For Your Company

A successful cyberattack that exposes confidential data is one of the worst disasters a company can face. The financial costs of data breaches can be enormous, and it’s estimated that 60 percent of small businesses fail within a few months of being attacked. Tips for Data Security to Protect Your Company’s Data 1. Only connect […]

05 Jan 22

How to Protect Against Phishing Attacks?

Phishing attacks are targeted attacks carried out by malicious actors in order to trick users into disclosing personal information such as credit card information, passwords for social media accounts, user inboxes, online accounts, and bank accounts. Continue reading to learn more about how phishing attempts work. Phishing Attacks and Their Types Let’s look at some […]

10 Dec 21

Why Should Customer Experience Be Your Company’s Number One Priority?

Customer experience isn’t just a fad that will fade away. Over the last decade or so, people’s priorities have shifted toward a better overall experience. That focus has become more pronounced in recent years, and it now matters more than ever if you want to get a leg up on your competition and make a […]

21 Oct 21

How To Stop Phishing Attacks?

Phishing is one of the most common, effective, and damaging types of attacks used by hackers to gain access to accounts, steal data, and scam your company. There has been an increase in the number of phishing attacks in recent years. However, as a result of Covid-19, which has caused many organizations to shift to […]

13 Oct 21

Four Strategies to Keep Your Business Data Secure

Cyberattacks are becoming more common. Because of the increasing number of internet-connected devices and the monetary value of business data, cybercriminals have more to gain than ever before from breaking into a company’s network. Hackers frequently target operations of all sizes, which means that any company that holds sensitive information requires defenses to keep that […]

11 Oct 21

The Five steps to Customer Experience Transformation

Many organizations strive for improved customer experience (CX), which leads to increased customer satisfaction, loyalty, and advocacy. Understanding customers is the first step toward providing a good customer experience, and artificial intelligence (AI) can assist in this process. The five-step methodology for using AI to gain a faster, real-time understanding of customers is outlined below. […]

27 Sep 21

Why Cybersecurity is Important for Small Businesses

Massive cyberattacks make headlines almost every year. The fact that small businesses are much more vulnerable to cyberattacks is often overlooked. Everyone seems to be talking about cyber security these days. Here are some of the top reasons why you should invest in cyber security to keep your company’s data safe from hackers: Protects your […]

Customer Management