customer service Archives - Page 13 of 20

26 May 22

What’s the Difference Between Business Continuity and Data Backup?

Consider the impact of a ransomware attack or a natural disaster on your company. Could your company withstand a few days of downtime? What about the financial consequences of losing confidential information? The truth is that your business will be digitally compromised not if, but when. Businesses must understand the differences between traditional backup software […]

20 May 22

Tips for Data Security in Your Organization

Data breaches can have huge financial consequences, and it’s estimated that 60% of small businesses fail within a few months of being attacked. Here are some of the important data security tips to keep your company’s data safe and secure. 1. Only connect data that is absolutely necessary. Big data can be extremely useful for […]

18 May 22

The Importance of Customer Service in Increasing Loyalty and Retention

Customer service is critical in the world of e-commerce and business. We will discuss why providing excellent customer service is one of the most effective customer retention strategies for any business in this blog. What Is the Importance of Customer Service? Excellent customer service can increase customer retention and repeat business. According to one study, […]

16 May 22

Automation: Humanizing The Digital Customer Experience

Automation, in its most basic form, is a technology that eliminates the need for humans to perform tedious, repetitive tasks. Automation should assist employees and customers in getting more done by saving time. Improve the Customer Experience While Making Money Businesses are increasingly implementing chatbots or interactive voice response (IVR) – the computerized voice that […]

10 May 22

Creating More Proactive Customer Experiences

Creating More Proactive Customer Experiences Because of the pandemic, many organizations have focused their time and energy on providing experiences that are reactive to customer needs, behaviors, and desires. Unfortunately, this is insufficient. A proactive mindset is essential for creating a total experience that focuses on a much more important goal: creating stronger, more holistic […]

09 May 22

Three Cybersecurity predictions in 2022: Stay Ahead of Threats

You’ve probably heard that the pandemic has accelerated digital transformation. But what does an increasingly agile and hyper-connected world mean for the security of an organization? We investigate how a unified cybersecurity platform like Cegura Technologies One can enable a more resilient, forward-thinking security strategy to manage cyber risk across the enterprise. But what can […]

04 May 22

How to Modernize Employee Engagement in Three Simple Steps

Customer-centric cultures that create ‘wow’ moments at every step of the customer journey have become increasingly popular among businesses. But have we forgotten about the employee experience along the way? For today’s contact center, we’ve outlined three simple steps you can take to create an engaged workplace: 1. Look for game-changers. Influencers in the social […]

03 May 22

Are You Really Putting the Customer First? Check Your Priorities

According to new research, business leaders have long wish lists for improving the customer experience, but competing priorities pose significant barriers to transformation. In the meantime, some businesses are redefining what it means to put the customer first. Despite the fact that customer experience is linked to customer loyalty and financial results, businesses continue to […]

02 May 22

Does Your Company Needs a Comprehensive Cybersecurity Platform?

Due to evolving cyber-attacks and the increased adoption of digital platforms and advanced technologies such as cloud computing and the internet of things, the attack surface for businesses is rapidly expanding (IoT). Businesses with a growing attack surface need a comprehensive and easy-to-use cybersecurity solution to protect their vulnerable assets and sensitive data from sophisticated […]

19 Apr 22

For Actionable Customer Intelligence, Try Small Data

More data isn’t always better when it comes to analytics. Respondents say they frequently face data paralysis and make decisions based on assumptions rather than truly listening to the voice of the customer. While there is no simple solution, some believe that making big data smaller is a good place to start. When it comes […]

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