customer service Archives - Page 15 of 20

17 Feb 22

How small businesses can fend off cyberattacks?

Every day, cybercriminals become more sophisticated. Cybercriminals use every arrow in their quiver, from ransomware to data theft, to stymie any good business organization, regardless of size. A malicious mind would not consider small businesses to be too small a target to be decimated, even if they believe they are. Small Business Threats: What They […]

16 Feb 22

How to Embrace the Work From Home Culture?

It’s been a long time since we’ve all worked from home. And it appears that working from home is becoming a more permanent option for a few businesses. With a newer variant of Coronavirus wreaking havoc on our daily lives, it’s safe to say that working from home has become the norm. There has been […]

14 Feb 22

Customer Experience and Employee Experience – What is the Connection?

The last twelve to eighteen months have put a spotlight on both employee productivity and employee experience. Changes were accelerated at an exponential rate by a disrupted workforce. Organizations had to quickly reinvent the way employees worked, virtually creating the right technology experiences and, most importantly, maintaining or improving corporate culture to ensure workers felt […]

10 Feb 22

Top Two Tips to Reducing Customer Service Cost

After a sale, a customer’s relationship with a company begins. The state of this relationship is determined by after-sales service, also known as customer service. As a result, it is no myth that world-class customer service comes at a high cost, and every service center is working hard to reduce customer service costs without sacrificing […]

08 Feb 22

Customer Interactions: Best 4 Ways to Improve your Business in 2022

The year is 2022, and in the midst of a global recession, brands cannot afford to lose customers. The Covid-19 pandemic wreaked havoc on businesses all over the world. Businesses, on the other hand, learned how to empathize with and personalize their customers during these trying times, and how to use this to their advantage. […]

04 Feb 22

What role does customer experience play in business?

“A happy and satisfied customer becomes a loyal customer.” In today’s situation, this adage holds true. In today’s competitive market, the customer, not the seller, wields all power. Customers can choose from a variety of options and make purchases on their own with the click of a button. As a result, it’s critical to provide the […]

03 Feb 22

Three Key Trends to Ensure Customer Success in 2022

A company’s most valuable asset is its customer experience. With 2022 looming, one might wonder what else can be done in a competitive environment where everyone is looking for ways to improve customer satisfaction. In recent months, customer objectives have shifted dramatically, and it is our responsibility as a brand to meet them where they […]

01 Feb 22

The Future of Cybersecurity: Five Trends to Keep an Eye on!

Technology advancements are enabling unprecedented levels of connectivity. As a result, businesses can break down network barriers to improve and expand their operations on a global scale. However, the ‘threat scope’ has grown in tandem with the widespread sharing of information across various networks. This is turning into an opportunity for cybercriminals, who are looking […]

01 Feb 22

Top Four Best Methods of Improving Customer Responsiveness in 2022

In today’s market, it’s critical for businesses to stay as accessible and communicative with their customers as possible. Given the growing number of options available to customers, improved customer responsiveness can be a significant differentiator. Above all, the global pandemic has created a sense of urgency, requiring businesses to respond quickly and personalize the experience […]

27 Jan 22

Three Ways To Increase Employee Productivity In 2022

Employee engagement should be a top priority for businesses as they evaluate their financial ROI and strategize for future growth. Employers invariably focus their efforts on improving employee performance, but what about employee productivity? These ideas may be similar, but they are not the same. Employers who are successful strive for a golden combination of […]

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