customer service Archives - Page 17 of 20

08 Dec 21

4 Critical Cybersecurity KPIs You Cannot Afford to Ignore

If you are not one of these businesses and have a cybersecurity program in place that you want to scale based on your emerging business needs but have been unable to justify the costs to your team, you should monitor cybersecurity KPIs. With so many of them around, it can be difficult to pick the […]

07 Dec 21

Key Strategies for Increasing Millennial Workforce Retention

As a small business owner, you have a plethora of organizational and market-related factors to consider each month, as well as a seemingly endless list of expenses to cover. While it’s easy to become distracted by immediate, in-your-face concerns, keep in mind that staff retention is critical, and each time you lose a valued employee, […]

06 Dec 21

How Can Small Businesses Can Make a Positive Customer Experience

Business expansion is something that should be pursued at all costs. However, many businesses overlook the fact that rapidly growing client lists imply a significant increase in customer service demand, which will have an impact on customer experience. Not being able to efficiently handle customer complaints and questions is not only a bad business practice, […]

02 Dec 21

Security Issues to consider When Allowing Employees to Work From Home

Remote working is becoming more popular all over the world. This isn’t solely because of the COVID-19 pandemic. A new way of doing things has emerged as millennials take over the workforce. Today’s young adults value their comfort and peace of mind, and they understand that remote work helps them perform better at work. Furthermore, […]

01 Dec 21

Why Do Businesses Need to Invest in Employee Cybersecurity?

The world is moving towards technology, and so is the business world; most (new and old) ventures are now using the internet on their devices used within the business premises; it’s a very good practice, but is it the only one? Cybersecurity Cybersecurity experts have already expressed concern about data hacks and breaches that could […]

29 Nov 21

3 Benefits of Employee Satisfaction in The Workplace

Businesses nowadays are outfitted with cutting-edge technology and software to help them generate leads and close deals. However, every great company has a fantastic team of employees. In the service industry, where your product is your people, it’s critical to foster an environment that encourages employee satisfaction so that your employees are engaged, your clients […]

25 Nov 21

What Is the Difference Between Customer Service and Customer Experience?

“Customer service” and “customer experience” are considered synonymous. And if you own a business, this confusion can have a negative impact on your marketing strategies and overall results. Despite the fact that both terms aim to achieve the same result and have significant overlaps in the processes, the blueprint for doing so differs significantly. The […]

24 Nov 21

How important is customer service to your company?

A successful business relies on excellent customer service. The way you treat your customers has a direct impact on your sales, revenue, and reputation. It also demonstrates the abilities and demeanor of those directly communicating with the customer. That is perceived by the customer as a company value, and depending on the nature of it, […]

22 Nov 21

Customer Data Security: 4 Pillars To Keep Customer Information Safe

When it comes to data management, it is critical to take the appropriate precautions. Cybercrime has increased dramatically in today’s world of big data and the mass collection of consumer information. When it comes to internet security, consumers now demand a higher level of trust. You would never put your customers’ data at risk on […]

20 Nov 21

What to Do After a Data Breach: 5 Essential Steps

Despite increased security measures, many businesses and organizations experienced data breaches. It is critical how you handle any data leak. Here’s what you need to know about dealing with a security breach. Steps to Follow in the Event of a Data Breach 1. Assemble the Team To deal with the situation, you’ll need to assemble […]

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