customer service Archives - Page 18 of 20

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19 Nov 21

Factors Favoring a Strategy of Employee Empowerment

Employee empowerment strategies can assist businesses in getting the most out of their employee resources. Employees who are given the authority to make decisions on their own, to think creatively, and to take responsibility for their work on a daily basis can increase productivity and bottom-line profits. Managers can do a lot to help employees […]

18 Nov 21

Five Proven Ways to Improve Customer Response Time

Customers are the ones who shape or shake brands. Without them, your company will never reach its full potential, so you must keep them happy. And, as always, responding quickly to inquiries is critical to driving customer satisfaction. A quick response from the service team, according to 71% of customers, can greatly improve their experience. […]

17 Nov 21

5 Ways to WOW Your Customers

What would you say if someone asked you what your company’s most valuable asset was? Isn’t that your team? Our team is made up of dedicated inbound marketers who work tirelessly to improve our company and make our customers happy. Our customers are the second most valuable asset we have (and you do as well). […]

16 Nov 21

How Cybersecurity is handled in Crisis Situation?

Cybersecurity threats are becoming more sophisticated and widespread. Bad actors have free or low-cost access to all of the latest technology and tools, including artificial intelligence. They have an infinite amount of time and resources to launch millions of cyberattacks – and only need one successful attack to make a fortune. It’s asymmetric warfare, and […]

10 Nov 21

What Makes Up Employee Satisfaction?

Employee satisfaction refers to the level of happiness that employees feel. Employee satisfaction is an important factor in business because it is directly related to employee productivity. Employees who are satisfied with their jobs are more productive than those who are dissatisfied. Companies must understand what factors influence employee satisfaction and take the necessary steps […]

08 Nov 21

Importance of Cybersecurity for your Business

The world is relying on technology more than ever before. Nonetheless, despite the positive impact of technology on human existence, cyber-attacks are now a threat to both individuals and businesses. Importance of Cybersecurity Again, cybersecurity is becoming increasingly important as time passes. Unfortunately, there is no sign that this trend will abate. Protecting our data […]

04 Nov 21

Malware: Bad for business and the environment

Organizations around the world are implementing their own ambitious sustainability goals as we collectively work to achieve the targets outlined in the 2030 climate and energy framework. While some have proudly carried the sustainability baton for many years, others are quickly catching up in the relay. This acceleration coincides with a digital revolution, which frequently […]

03 Nov 21

The Importance of 24 Hour Customer Service for Your Business

Businesses must stay alert in order to understand changing customer expectations. Every customer expects an exceptional level of service. A business is vulnerable to the wrath of angry customers if it lacks a strong customer-centric culture in which instant resolution of issues is the norm. 4 Proven reasons why businesses need to offer 24×7 customer […]

01 Nov 21

How do Customer Success (CS) and Support (Support) Influence Retention?

In today’s B2B SaaS world, Customer Success (CS) is a relatively new but rapidly evolving function, whereas Customer Support has long been an important part of businesses. Both functions are distinct, but they do overlap at times and contribute to customer retention. The following pointers and tricks will assist you in developing strategies to increase […]

29 Oct 21

Four Quick Ways to Improve Every Customer Interaction

Customers have high expectations, and if your company fails to meet them, they will go to your competitors. If that sounds harsh, it is because it is. You already know that the customer experience does not end with a sale; it is an ongoing work in progress that businesses should strive to improve and iterate […]

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