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Employee Engagement

How Employee Engagement Is Your Key to Bottom Line Profitability?

The impact of employee engagement on a company’s bottom line is measurable and very real. Academics and industry professionals have been debating the benefits of positive corporate culture for more than a decade. There is now a plethora of evidence demonstrating that engaging your workforce does more than improving attentiveness and satisfaction—it improves organizational performance. […]
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Phishing Attacks

How To Stop Phishing Attacks?

Phishing is one of the most common, effective, and damaging types of attacks used by hackers to gain access to accounts, steal data, and scam your company. There has been an increase in the number of phishing attacks in recent years. However, as a result of Covid-19, which has caused many organizations to shift to […]
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cybersecurity risks and opportunities

Remote working: The cybersecurity risks and opportunities

Since the beginning of the pandemic, cyberattacks have increased fivefold. Along with this, attacks on critical societal infrastructure, such as hospitals and food delivery services, have increased. These organizations, which were previously not considered prime targets for hacking, are now lucrative targets for opportunistic cyber-criminals looking to exploit civilian disarray and enterprise disorganization in a […]
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Cybersecurity Threats

Cybersecurity: Building a fortress or staying ahead?

Too often, cybersecurity teams have taken the approach of constructing a castle to defend their organizations and then sitting back and waiting for attackers to attempt to scale the walls. Effective cybersecurity in today’s digital world is anything but static. The world around us is constantly evolving and changing, and the threat landscape is no […]
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Business Data Secure

Four Strategies to Keep Your Business Data Secure

Cyberattacks are becoming more common. Because of the increasing number of internet-connected devices and the monetary value of business data, cybercriminals have more to gain than ever before from breaking into a company’s network. Hackers frequently target operations of all sizes, which means that any company that holds sensitive information requires defenses to keep that […]
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Customer Experience Transformation

The Five steps to Customer Experience Transformation

Many organizations strive for improved customer experience (CX), which leads to increased customer satisfaction, loyalty, and advocacy. Understanding customers is the first step toward providing a good customer experience, and artificial intelligence (AI) can assist in this process. The five-step methodology for using AI to gain a faster, real-time understanding of customers is outlined below. […]
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Cx Strategy apt for your business

Is Your Cx Strategy Wired for Success?

Transforming your customer experience can add a lot of value, but only if it’s done in a way that leads to specific business goals. According to Gartner, 89 percent of businesses will soon compete primarily on customer experience (Cx), which means that companies that prioritize Cx are more likely to stand out from the crowd […]
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artificial intelligence

AI’s Vital Role in Enhancing Customer Experience

Previously, companies would focus solely on lowering costs or increasing the quality of their products to oust competitors; however, the landscape today is very different. Companies nowadays compete on the basis of their customer experience. Of course, providing excellent customer service is critical in the digital economy, but the companies that thrive use cutting-edge technology […]
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Cegura Technologies is a leading Business Process Outsourcing (BPO) Service provider.

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