customer service Archives - Page 4 of 20

21 Mar 23

The Importance Of Empathy In Customer Support

Empathy is a critical component of customer support, enabling support agents to understand and relate to their customers’ needs and emotions. Here are some key aspects of being empathetic in customer support: At Cegura Technologies, we prioritize empathy in our customer support services. We understand that customer support is not just about solving problems, but […]

20 Mar 23

Humanizing Customer Experience: The Key To Building Stronger Relationships

In today’s business world, companies are constantly looking for ways to differentiate themselves from their competitors. One of the most effective ways to do this is by providing exceptional customer service. While this may seem like a no-brainer, many businesses struggle to create an experience that truly resonates with their customers. This is where humanizing […]

20 Mar 23

5 Proven Strategies For Providing Exceptional Support

Providing excellent customer support is essential for any service-based business. It ensures customer satisfaction, retention, and referrals. Cegura Technologies understands the importance of exceptional customer support and offers five tips to improve your customer service as a service business. Listen actively: Listen carefully to your customer’s queries and concerns to provide the best possible solutions. […]

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15 Mar 23

Analysing Your Call Data: How To Make Informed Business Decisions

Call data is a valuable resource for any business, providing insights into customer behavior and identifying areas for improvement. One important aspect of call data to consider is call volume and duration. Here are some ways to use this data effectively: By analyzing your call data, you can make informed decisions that improve your business […]

01 Mar 23

Retaining Your Customers: Tips For Building Lasting Relationships

Acquiring new customers is important, but retaining them is crucial for the long-term success of your business. Customer retention not only increases revenue, but it also helps build brand loyalty and can lead to word-of-mouth referrals. Here are some tips for improving customer retention: By implementing these strategies, you can improve customer retention and build […]

28 Feb 23

How Would You Rate Your Customers’ Effort (CES)?

Metrics for customer service are like pieces of a puzzle. An evaluation of customer experiences (CSAT) reveals opinions regarding particular interactions with your support staff. The Net Promoter Score (NPS) measures overall customer satisfaction with your brand and its products. What Exactly Is CES (Customer Effort Score)? Customer effort score is a single-item metric that […]

25 Feb 23

Six Key Areas to Concentrate Your Efforts in Your Digital Customer Experience Strategy

The reality of the digital customer has arrived. There has been an increase in “mobile-only” customers over the past few years who favor digital and mobile tools. With mobile banking and tools, virtual customer service, and engaging shopping experiences, the distinction between the online and offline worlds continues to become hazier every day. Without using […]

24 Feb 23

How Do We Measure the Happy Customer?

Being unbiased when assessing the satisfaction of your own customers can be challenging. Thankfully, the answer to the question of how to gauge customer satisfaction is more precise than you might imagine. What advantages come from tracking customer satisfaction? For a business relationship to last and be successful, customer loyalty is essential. Customer satisfaction is […]

17 Feb 23

Understanding Average Handle Time (AHT) and Its Impact on Customer Experience

Average Handle Time (AHT) is a metric used in contact centers to measure the average duration of a customer interaction, including hold time, talk time, and after-call work. AHT is a critical metric for contact centers, as it helps to measure the efficiency of their operations. However, does it impact customer experience? Let’s explore. AHT […]

16 Feb 23

Will There Be A CX Reckoning? 3 Indicators That Indicate “Yes”

In terms of efforts and outcomes related to customer experience (CX), many brands made progress last year. Businesses in many different industries struggled to provide the kind of quick, simple interactions that customers expect as economic and cost pressures increased. Differentiation is eroding While lower-performing brands are doing a better job addressing CX issues, top […]

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