customer service Archives - Page 7 of 20

21 Dec 22

What is Omnichannel Customer Service? Why it matters?

With the advancement of Artificial Intelligence (AI) and Machine Learning bots, customer communication has evolved. To provide a great support experience, there has been a shift from traditional channels to an omnichannel customer service strategy. What is the definition of Omnichannel Customer Service? Omni-channel customer service is a synchronized operating model in which all communication […]

12 Dec 22

Protect your organization from cyber attacks

Since cybersecurity has been making headlines in the media, online, on social media, in IT forums, and elsewhere, you’ve probably heard of it. Here are some arguments in favor of the necessity of data and cyber security: 1. Various Forms Of Cyberattacks Everyone is susceptible to cyberattacks at any time. These kinds of attacks include […]

10 Dec 22

Prevent your confidential data from being leaked

Preventing situations that might result in data breaches is the key to reversing the alarming upward trend in data breaches. It is necessary to locate and fix data leaks in advance of cybercriminals becoming aware of them. Top 3 3ways to keep your data safe 1. Choose important information Businesses must first and foremost learn […]

07 Dec 22

Denial-of-service (DDoS) attacks: what are they?

Have you ever attempted to purchase a popular product online, such as tickets to a big game, only to be met with a blank screen stating that the DNS Server was unresponsive? Then a distributed denial-of-service attack, or DDoS for short, has probably already occurred. A DDoS attack is a type of cyberattack in which […]

02 Dec 22

The Secret To Driving Customer Loyalty Is Proactive Customer Care

New data consistently demonstrates how crucial it is to give your customers a positive experience. You will ultimately lose money if you don’t give your customers satisfactory service. However, simply providing your customers with a positive experience is insufficient. Smart, contemporary businesses prevent customer problems by offering proactive, rather than reactive, customer care that increases […]

01 Dec 22

5 Key Factors That Affect Customer Satisfaction Level

Do you think that customers are important to the company? Products are bought by customers, and sold, and money is made for the business. More than just a chain’s end, the customer has meaning. One could argue that a company’s customers are its lifeblood. Five elements that influence customer satisfaction 1. Availability It has never […]

30 Nov 22

4 Ways Customer Satisfaction Correlates with Business Results

Everything screams for attention when starting a successful business. Why give priority to customer service in that flood? In other words, content customers bring in more cash and promote growth and sustainability. But, didn’t you already know that? Service does matter. The same is true for your company’s product, technology, design, distribution, marketing, sales, manufacturing, […]

26 Nov 22

Grow your business by paying close attention to your customers

The actual one-on-one interaction between an agent and a customer is only a small part of the overall customer service experience. In today’s world, it extends beyond call centers and email correspondence and nudges its way into social media, real-time messaging, and self-help databases. There isn’t much left that the term doesn’t currently cover. Any […]

25 Nov 22

Improve Customer Service Efficiency With Cegura Technologies

It’s critical to offer excellent customer service. Efficiency in customer service helps businesses cut costs and enhance relationships with customers. It has become increasingly important for businesses to work harder at developing a strong customer service culture over the past few years due to increased competition, stricter regulations, and a variety of other factors. Most […]

18 Nov 22

Customer Service ROI: How Much Does Good Support Really Cost?

We often emphasize the importance of providing exceptional customer service in general. However, we emphasize the importance of quantifying the success of your efforts. Measuring ROI in customer service consists of three major steps: Let’s get started. 1. Determining Key Metrics and ROI Elements Money spent (or money that could be spent) on customer service […]

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