customer service Archives - Page 8 of 20

12 Nov 22

What Is Net Promoter Score and Why Do You Need It?

Customer satisfaction as measured by Net Promoter Score There are numerous customer service metrics available that can improve your support quality and overall business bottom line. A lot. If you’ve never played the numbers game before, it can be intimidating. Where do you begin? One metric in particular can give you a clear picture of […]

08 Nov 22

How to provide great customer service?

Customer service is quickly becoming a core value for businesses and has never been more critical. Customer service can make or break a business, particularly in terms of attracting and retaining customers. To provide excellent customer service, it is critical to have a customer service leader who can both empower employees to provide the best […]

04 Nov 22

Data backups: what are they and why are they important?

For a business in Dubai, losing crucial data can be disastrous. What are the benefits and drawbacks of storing your data on cloud servers as opposed to on-premise servers, how can you ensure that the data in your organization is secure, and how should you set up a reliable backup strategy? Have you ever completely […]

31 Oct 22

How to combat SMS phishing attacks?

Smishing is a type of phishing in which attackers use the SMS service to trick you into thinking they are someone they are not. Because SMS messaging authentication is only accepted on phone numbers, there is a large opportunity for attackers to exploit. In addition, you can message anyone you want if you have their […]

31 Oct 22

What are the top three phishing techniques?

Phishing can happen to anyone. Yes, even you, despite how tech-savvy you may believe yourself to be! Continue reading to discover the current top three criminal phishing techniques. Cybercriminals use phishing as a technique to try to steal (sensitive) information from you. This is accomplished by sending you a false message, frequently via email. Intruders […]

28 Oct 22

Why experience data is key to better customer service

Today, providing excellent customer service is more crucial than ever. Customers will do much more than just stay, though, if you treat them well. The ones who feel appreciated will actually pay more for the opportunity to do business with you. Experience data: What is it? The beliefs, feelings, and thoughts of customers are represented […]

24 Oct 22

The Most Meaningful Customer Service Metrics

Customers’ needs are being taken into much greater account as businesses look for ways to boost their revenue. However, companies must implement customer service metrics that provide the clearest picture of performance in order to clearly see how to enhance support centers and expand their operations. Here is a closer examination of the most important […]

22 Oct 22

How to Exceed and Meet Customer Expectations

You’ve done everything you can to create a fantastic product or service. You considered the customer at every step of the way. What they would prefer. What they would appreciate. What the customer’s true needs are. When the rubber finally meets the road, you realize something: Your customers have no way of knowing how good […]

19 Oct 22

Efficiency Tips to Make the Most of Your Customer Support Team

In a culture that purports to value a person-first attitude, customer service horror stories are all too common. Negative interactions with customers are frequently attributed to long wait times, a lack of consistency, and poor communication in general. However, businesses cannot hold agents responsible for these shortfalls. More generally, customer service heroes are frequently ill-equipped […]

14 Oct 22

Three Strategies For Scaling Your Customer Experience and Navigating Roadblocks

When a company has the chance to expand, the leadership team must take care to do so at a pace that all departments can handle smoothly. The need for a customer experience division that keeps up with the rest of the operation increases as a company grows, especially for enterprise-level organizations. Let’s explore the common […]

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