Customer Support Archives - Page 6 of 10

23 Jun 22

3 Digital Experiences You Should Implement Right Now To Turn More Prospects Into Loyal Customers

Most of us can relate to the frustration of losing a lead to a competitor after working so hard to gain their attention in the first place. This is a common occurrence, and there may appear to be no way out. We occasionally lose touch with leads despite our best efforts to keep them engaged […]

06 Jun 22

Top 5 Effective Strategies For Robust Cyber Security

Large corporations are moving forward in securing their IT infrastructure against cyber criminals by implementing new methodologies and implementing advanced technological cyber security tools. Privacy and security of data Data security is critical for all businesses, large and small. The data can be of any type, but you should be aware that it contains valuable […]

02 Jun 22

How AI Enables Three Critical Components of Customer Experience Strategy

The term “artificial intelligence” (AI) may conjure up images of cyborgs and rogue computer programs from science fiction films. However, AI is now ingrained in our daily lives and is a powerful tool for orchestrating customer experiences. While the human touch is at the heart of delivering successful customer experiences, by leveraging automation and AI […]

18 May 22

The Importance of Customer Service in Increasing Loyalty and Retention

Customer service is critical in the world of e-commerce and business. We will discuss why providing excellent customer service is one of the most effective customer retention strategies for any business in this blog. What Is the Importance of Customer Service? Excellent customer service can increase customer retention and repeat business. According to one study, […]

04 May 22

How to Modernize Employee Engagement in Three Simple Steps

Customer-centric cultures that create ‘wow’ moments at every step of the customer journey have become increasingly popular among businesses. But have we forgotten about the employee experience along the way? For today’s contact center, we’ve outlined three simple steps you can take to create an engaged workplace: 1. Look for game-changers. Influencers in the social […]

03 May 22

Are You Really Putting the Customer First? Check Your Priorities

According to new research, business leaders have long wish lists for improving the customer experience, but competing priorities pose significant barriers to transformation. In the meantime, some businesses are redefining what it means to put the customer first. Despite the fact that customer experience is linked to customer loyalty and financial results, businesses continue to […]

02 May 22

Does Your Company Needs a Comprehensive Cybersecurity Platform?

Due to evolving cyber-attacks and the increased adoption of digital platforms and advanced technologies such as cloud computing and the internet of things, the attack surface for businesses is rapidly expanding (IoT). Businesses with a growing attack surface need a comprehensive and easy-to-use cybersecurity solution to protect their vulnerable assets and sensitive data from sophisticated […]

13 Apr 22

Evolving Customer Care for the Millennial Generation

In today’s market, millennials are a force to be reckoned with. They are bringing innovation and change into the workplace and consumer space, fueled by a sense of purpose, connectivity, and drive. As a result, it is critical that the customer service industry stay in touch with them or risk becoming obsolete. Trends and advancements […]

11 Apr 22

Best Practices for Employee Engagement in Hypergrowth and Beyond

When leaders describe their vision for disrupting an industry, it frequently revolves around what that means for customers. It’s all about surprising and delighting them while also making the process faster and more convenient. But where does the employee fit into this picture? Employee Engagement Best Practices Here are five employee engagement best practices for […]

05 Apr 22

Unlock Customer Loyalty with Emotional Engagement

Experiences that make one feel valued as an individual are the foundation of a healthy emotional connection. As differentiated products and e-commerce make it easier to switch out a sour relationship, building an emotional connection with customers is more important than ever. We looked at three other key findings from the report and compared them […]

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