Customer Support Archives - Page 9 of 10

20 Nov 21

What to Do After a Data Breach: 5 Essential Steps

Despite increased security measures, many businesses and organizations experienced data breaches. It is critical how you handle any data leak. Here’s what you need to know about dealing with a security breach. Steps to Follow in the Event of a Data Breach 1. Assemble the Team To deal with the situation, you’ll need to assemble […]

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19 Nov 21

Factors Favoring a Strategy of Employee Empowerment

Employee empowerment strategies can assist businesses in getting the most out of their employee resources. Employees who are given the authority to make decisions on their own, to think creatively, and to take responsibility for their work on a daily basis can increase productivity and bottom-line profits. Managers can do a lot to help employees […]

18 Nov 21

Five Proven Ways to Improve Customer Response Time

Customers are the ones who shape or shake brands. Without them, your company will never reach its full potential, so you must keep them happy. And, as always, responding quickly to inquiries is critical to driving customer satisfaction. A quick response from the service team, according to 71% of customers, can greatly improve their experience. […]

17 Nov 21

5 Ways to WOW Your Customers

What would you say if someone asked you what your company’s most valuable asset was? Isn’t that your team? Our team is made up of dedicated inbound marketers who work tirelessly to improve our company and make our customers happy. Our customers are the second most valuable asset we have (and you do as well). […]

08 Nov 21

Importance of Cybersecurity for your Business

The world is relying on technology more than ever before. Nonetheless, despite the positive impact of technology on human existence, cyber-attacks are now a threat to both individuals and businesses. Importance of Cybersecurity Again, cybersecurity is becoming increasingly important as time passes. Unfortunately, there is no sign that this trend will abate. Protecting our data […]

04 Nov 21

Malware: Bad for business and the environment

Organizations around the world are implementing their own ambitious sustainability goals as we collectively work to achieve the targets outlined in the 2030 climate and energy framework. While some have proudly carried the sustainability baton for many years, others are quickly catching up in the relay. This acceleration coincides with a digital revolution, which frequently […]

29 Oct 21

Four Quick Ways to Improve Every Customer Interaction

Customers have high expectations, and if your company fails to meet them, they will go to your competitors. If that sounds harsh, it is because it is. You already know that the customer experience does not end with a sale; it is an ongoing work in progress that businesses should strive to improve and iterate […]

28 Oct 21

How Outsourcing Live Chat Support Can Increase Customer Loyalty?

Before the pandemic, the eCommerce industry was already evolving. However, since the pandemic, the sector has had to expand significantly. Among the various changes and adaptations of methods, one of the most important developments in the outsourcing of live chat support. The advantages of outsourced live chat support If you are considering doing the same, […]

27 Oct 21

How Employee Engagement Is Your Key to Bottom Line Profitability?

The impact of employee engagement on a company’s bottom line is measurable and very real. Academics and industry professionals have been debating the benefits of positive corporate culture for more than a decade. There is now a plethora of evidence demonstrating that engaging your workforce does more than improving attentiveness and satisfaction—it improves organizational performance. […]

20 Oct 21

Remote working: The cybersecurity risks and opportunities

Since the beginning of the pandemic, cyberattacks have increased fivefold. Along with this, attacks on critical societal infrastructure, such as hospitals and food delivery services, have increased. These organizations, which were previously not considered prime targets for hacking, are now lucrative targets for opportunistic cyber-criminals looking to exploit civilian disarray and enterprise disorganization in a […]

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