Cyber and Data Security Archives - Page 5 of 12

25 Nov 22

Improve Customer Service Efficiency With Cegura Technologies

It’s critical to offer excellent customer service. Efficiency in customer service helps businesses cut costs and enhance relationships with customers. It has become increasingly important for businesses to work harder at developing a strong customer service culture over the past few years due to increased competition, stricter regulations, and a variety of other factors. Most […]

18 Nov 22

Customer Service ROI: How Much Does Good Support Really Cost?

We often emphasize the importance of providing exceptional customer service in general. However, we emphasize the importance of quantifying the success of your efforts. Measuring ROI in customer service consists of three major steps: Let’s get started. 1. Determining Key Metrics and ROI Elements Money spent (or money that could be spent) on customer service […]

04 Nov 22

Data backups: what are they and why are they important?

For a business in Dubai, losing crucial data can be disastrous. What are the benefits and drawbacks of storing your data on cloud servers as opposed to on-premise servers, how can you ensure that the data in your organization is secure, and how should you set up a reliable backup strategy? Have you ever completely […]

31 Oct 22

How to combat SMS phishing attacks?

Smishing is a type of phishing in which attackers use the SMS service to trick you into thinking they are someone they are not. Because SMS messaging authentication is only accepted on phone numbers, there is a large opportunity for attackers to exploit. In addition, you can message anyone you want if you have their […]

31 Oct 22

What are the top three phishing techniques?

Phishing can happen to anyone. Yes, even you, despite how tech-savvy you may believe yourself to be! Continue reading to discover the current top three criminal phishing techniques. Cybercriminals use phishing as a technique to try to steal (sensitive) information from you. This is accomplished by sending you a false message, frequently via email. Intruders […]

28 Oct 22

Why experience data is key to better customer service

Today, providing excellent customer service is more crucial than ever. Customers will do much more than just stay, though, if you treat them well. The ones who feel appreciated will actually pay more for the opportunity to do business with you. Experience data: What is it? The beliefs, feelings, and thoughts of customers are represented […]

26 Oct 22

Why Phishing Is the Most Common Attack Technique

Links that are malicious will take you to a website that frequently steals credit card numbers or login information. Phishing email attachments may contain malware that, if opened, allows the attacker to carry out malicious actions on the victim’s computer. Phishing is a common choice for online criminals because it requires little skill to launch. […]

24 Oct 22

The Most Meaningful Customer Service Metrics

Customers’ needs are being taken into much greater account as businesses look for ways to boost their revenue. However, companies must implement customer service metrics that provide the clearest picture of performance in order to clearly see how to enhance support centers and expand their operations. Here is a closer examination of the most important […]

19 Oct 22

Efficiency Tips to Make the Most of Your Customer Support Team

In a culture that purports to value a person-first attitude, customer service horror stories are all too common. Negative interactions with customers are frequently attributed to long wait times, a lack of consistency, and poor communication in general. However, businesses cannot hold agents responsible for these shortfalls. More generally, customer service heroes are frequently ill-equipped […]

11 Oct 22

What Exactly Is Customer Experience?

In the world of e-commerce, brands frequently concentrate all of their efforts on attracting new clients and convincing them to buy something. But it takes a lot of resources to make sure a customer’s journey is successful, especially now that conventional acquisition methods are more expensive than ever. The best solutions concentrate on enhancing and […]

Cyber and Data Security