Human Intelligence + Artificial Intelligence
The winning Formula To Deliver Remarkable Customer Experience
In the realm of customer service, we often think of agents and automation as having distinct workflows. Advances in AI have made it possible for machines to do many things that humans simply can’t, but good customer experience will always have people in the process—whether an agent is the preferred channel or a customer is escalated to one when automation gets stuck. That’s why at Cegura, we don’t believe the two should be separate. We use AI to deliver state-of-the-art automation as well as to support our agents in every interaction. To deliver the satisfying experiences that consumers today expect, we combine human and artificial intelligence to play to the strengths of each, control costs, and make interactions better—for customers, for agents, and for your business.
Call Us:
+44 2036306666
Our mission is to create value for clients, shareholders, and employees by utilising our expertise to provide the best standard as measured by quality, cost, technology, whilst maintaining a broad commitment to the environment and society.
To be the global benchmark in business process management, providing our clients and our clients’ customers with the best experiences.
Commitment to delivery excellence to our clients, our people and our shared values.
Doing business responsibly and with integrity.
Transparency with clients and across operations to build trust and credibility.
Delivery excellence stems from well-defined systems and processes.
Prioritising employee wellness, personal growth, continuous learning, and recreation inside and outside the office setting.
Learn more from our latest case studies
It’s our attention to the small stuff, scheduling of timelines and keen project management that makes us stand out from the rest. We are creative, while keeping a close eye on the calendar and your budget.
A Plan for Success
You want results. We have found that the best way to get them is learning on your requirement, company, competitors, target market and customer psychographics. Only after we fully understand you and your customers, do we recommend our solution.
Creativity
We bring our diverse background of bpo management, quality control, technology, research and strategic planning to work for your company– they will get results.
Work with us, and you’ll work with seasoned professionals – committed to exceeding client expectations.
Our prices are competitive and fair. There are no surprise bills. Any unexpected or additional expenses must be pre-approved by you. That’s how we would like to be treated, and that is how our clients are treated.
Meeting Deadlines
We have worked with 70+ clients from start ups to multinationals for many years. We have worked with the tightest turnarounds in the business
Award-Winning
We’ve won 10+ industry Awards , chosen from over hundreds of companies.
» Human-machine Platform
» Global Presence
» Pricing Advantage
» Business Continuity Plan
» State-of-the-art Technology
» Quality assurance and measurement
» Data Security
» Turnaround time
» Work From Home Solutions
» Environment, Health and Safety management system
Our clients praise us for our great results, personable service, expert knowledge and on-time delivery. Here are what just a few of them had to say:
Business Head
VP Sales
Director
Senior Manager
Learn more from our latest news
Follow our latest news and thoughts which focuses exclusively on our services, industry news, and also work updates.